Terms & Conditions
These Terms and Conditions govern your use of Northside Shuttle's services. By making a booking, you acknowledge and agree to these terms.
1. General Liability & Limitation of Liability
- Northside Shuttle operates under Australian Consumer Law (ACL) and common carrier principles, but we exclude liability where legally permitted.
- We do not guarantee arrival times and are not liable for missed flights, connections, or appointments due to traffic, weather, road closures, or other unforeseen delays.
- We are not responsible for loss, theft, or damage to personal belongings, including luggage. Passengers are solely responsible for their belongings.
- Passengers travel at their own risk. While we take all reasonable precautions, Northside Shuttle is not liable for any injury, loss, or damage unless directly caused by our gross negligence.
- Indemnity: By using our service, you agree to indemnify Northside Shuttle against any claims, costs, or damages arising from your use of our service.
2. Passenger Conduct & Safety
🚫 No smoking, alcohol, or food on board (bottled water is allowed).
🚦 Seatbelts must be worn at all times where fitted.
📢 Drivers have the right to refuse service if a passenger is:
- Intoxicated or disruptive
- Abusive to staff or other passengers
- Engaging in unsafe or destructive behavior
🚫 No pushing, shoving, or vandalism. Cleaning fees apply for damage or excessive mess.
3. Fares & Payments
💳 Accepted Payment Methods: Visa & MasterCard (no cash payments).
💰 Fees:
- $3 booking fee (non-refundable in most cases)
- $30 vehicle call-out fee (non-refundable if canceled within 12 hours)
- $10 late booking fee (for bookings within 24 hours)
- $30 late-night surcharge (for pickups between 10 PM – 4 AM)
- $9 airport tax (covers tolls & wait times)
📌 No Hidden Fees – All prices include GST & government transport levies.
4. Pickups & No-Show Policy
- Pickup times are estimates. The final confirmed time is provided the night before.
- If you cannot be located, the driver will continue the journey to avoid delays for other passengers.
- If a no-show is due to Northside Shuttle’s error, we will offer a full refund or alternative transport.
5. Cleaning & Damage Policy
🚫 No smoking, food, or drink (except bottled water).
🛑 Unsafe or destructive behavior may result in service refusal and removal from the vehicle.
💲 Passengers are liable for cleaning or repair costs due to negligence, vandalism, or excessive mess.
6. Service Guarantee
We strive for excellence, but factors outside our control (e.g., weather, traffic, road closures) may impact our service. If you are dissatisfied, please contact us immediately, and we will work towards a fair resolution.
📞 Need assistance? Contact us via live chat or email.
By booking with Northside Shuttle, you agree to these Terms & Conditions. We reserve the right to update these terms without prior notice.
