Early or Delayed Flights
Please relay any changes in your flight details immediately to your driver or the office as soon as you are aware of them. Our staff are trained to monitor the delays and changes however there may be some inconsistencies with the information shown on our system and the actual time of arrival. We urge our customers to either txt or email to let us know of the changes, as we may not be able to refund the fare if this hasn't been done.
If your flight is delayed and you fall out of the original pick up time, we will contact you with the next drivers' details. Normally the next pick up time is within an hour so you never need to be waiting around for too long. If you are unable to wait, please let the driver know and the office will be in contact with you.