Airport Transfers FAQ

 

General Questions & Answers

 

•  Is this a private or shared service? We offer a shared transfer service to and from Sydney's major terminals and the Northern Beaches of Sydney

 

•  How can I find out who my driver is? You will receive a sms and email the night before your pick up with the drivers contact details. Please use the live chat, if you have not received this

 

•  How large is your fleet? We have over a dozen busses and vehicles in our fleet, including larger coaches as well as smaller sedans

 

•  Can I contact you after hours? Yes, the office operates 24 hours every day, messages may be diverted to our drivers after hours. Please be patient and use our live chat. If you have any issues, please use live chat or contact your driver and he will relay the information back to the office

 

• What hours do you operate until? Our vehicles and routes operate 24/7 everyday of the year. Book with us knowing a driver will be there ready to collect you at you requested pick up

 

•  Are drivers allowed to pick up other people that walk-up randomly? No, our drivers have strict rules and regulations to NOT accept bookings or jobs randomly at any of the major terminals. This is a serious issue and we urge customers to report this to the office immediately if their driver diverges from the path or accepts an additional pick up that has not been booked through northsideshuttle.com